Orders received after Saturday at 3:00 pm will be processed the next business day.
- Orders placed on Sunday will ship on the following business day which is Sunday unless Sunday is a national holiday. We offer free shipping for above 150 AED orders,10 AED for Dubai & Sharjah,19 AED for other emirates
All orders placed after 12 PM will be shipped on the next business day. (Example: Orders placed at 1 PM on a Friday, will not ship out until Monday.) We are closed at weekends.
Once your order is shipped, you will receive an email confirming your tracking number. Most orders should arrive within 3 to 4 business days from your ship date.
In the event an item is unavailable you will be notified by phone and/or email and the unavailable item will be automatically refunded to your account. The remainder of the order will be billed and shipped. Unavailable items will not be placed on backorder.
Problems with your order?
If you experience a problem or an error on your order, please call our Customer Service Department immediately at +60166398465 or you may email us at info@saffronskins.com
Returns & Replacements
All discounted orders are final sale
Merchandise returns for damages, refunds or exchanges must be made within 7 days of the date of delivery. All sales after the 7 days are FINAL. Unless merchandise is received defective, a 25% restocking fee will be charged for all returned open products.
We ask that you contact our Customer Service Department at WhatsApp +60166398465 or info@saffronskins.com before returning the merchandise. Please have your order number available so that we may issue you a Return Authorization to ensure that your account is properly refund or your exchange request is issued.
Shipping costs for any returns and exchanges will not be reimbursed. If there was a shipping error or product damage we will provide a return shipping label. We will not exchange items that have been opened or used.
After you have received the Return Authorization, please repack the return item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.
INTERNATIONAL SHIPPING TERMS: (Please read carefully the international agreements as they may apply to your shipment)
International Shipments are now available. If your country is not listed as a shipping country, you may contact us so we can add the ship to the destination.
Please keep in mind that it is your responsibility to ensure that the products being shipped to you can be shipped to the country of destination. Shipping rates are calculated only for 1 kg, additional shipping charges need to be paid based on the weight of the entire order and will be contacted by the buyer via email or WhatsApp.
You are responsible for all Taxes and fees that customs may apply.
Refusing to pay any taxes or fees associated with your shipment will result in a return of your package. We will only give a refund for the 70% value of the items shipped, not the shipping cost.
We have the right to reject and cancel an order without notice. Any order that is highlighted on our fraudulent verification system will be cancelled automatically without notice.
There are no exchanges or returns for international orders or discounted orders.
All international orders must be shipped to the credit card holder's billing address.
If you require any additional information or have any questions in regards to shipping internationally, please contact us and we will answer any questions or concerns you may have.
PLEASE NOTE: It is up to you to determine whether your country allows the product you are purchasing. Packages that are returned due to customs inability to accept the package into the country shipping charges and 30% handling fee will not be refunded. If the package is not returned, the entire order will not be refunded. It is your responsibility to ensure that the destination country can accept the products that you are purchasing.
Problems with your order?
If you experience a problem or an error on your order, please call our Customer Service Department immediately at +60162657734 or you may email us at info@saffronskins.com
Merchandise returns for damages & not delivered , refund or exchange must be made within 7 days of the date of delivery. All sales after the 7 days are FINAL. Unless merchandise is received defective, a 30% restocking fee will be charged for all returned open products.
If a buyer needs proof of delivery or wishes to claim missing items, they must submit their request within 10 days of the delivery date.
Opened,Used products can not be refunded or exchanged.
Please have your order number available so that we may issue you a Return Authorization to ensure that your account is properly refund or your exchange request is issued.
Shipping cost for any returns ,change of mind and exchange will not be reimbursed. If there was a shipping error or product damage we will provide a return shipping label. We will not exchange items that have been opened or used.
After you have received the Return Authorization, please repack the return item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
