Merchandise returns for damages & not delivered , refund or exchange must be made within 7 days of date of delivery. All sales after the 7 day period are FINAL. Unless merchandise is received defective, a 30% restocking fee will be charged for all returned open products.
If a buyer needs proof of delivery or wishes to claim missing items, they must submit their request within 10 days of the delivery date.
Opened,Used product can not be refunded or exchanged.
Please have your order number available so that we may issue you a Return Authorization to ensure that your account is properly refund or your exchange request is issued.
Shipping cost for any returns ,change of mind and exchange will not be reimbursed. If there was a shipping error or product damage we will provide a return shipping label. We will not exchange items that have been opened or used.
After you have received the Return Authorization, please repack the return item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
