In the event an item is unavailable you will be notified by phone and/or email and the unavailable item will be automatically refunded to your account. The remainder of the order will be billed and shipped. Unavailable items will not be placed on back order.
Please note that special orders may have a longer processing and manufacturing time frame.
Returns & Replacements
All discounted orders are final sale
Merchandise returns for damages, refund or exchange must be made within 15 days of date of delivery. All sales after the 15 day period are FINAL. Unless merchandise is received defective, a 25% restocking fee will be charged for all returned open products.
We ask that you please whatsapp our Customer Service Department at +60166398465 or info@saffronskins.com before returning the merchandise. Please have your order number available so that we may issue you a Return Authorization to ensure that your account is properly refund or your exchange request is issued.
Shipping cost for any returns and exchange will not be reimbursed. If there was a shipping error or product damage we will provide a return shipping label. We will not exchange items that have been opened or used.
After you have received the Return Authorization, please repack the return item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.
We have the right to reject and cancel an order without notice. Any order that is highlighted on our fraudulent verification system will be canceled automatically without notice.
Problems with your order?
If you experience a problem or an error on your order, please whatsapp our Customer Service Department immediately at +60166398465 or you may email us at info@saffronskins.com
